To control the operation of the "Telephony" module, various reports are implemented:
To view a report, click the "Reports" button in the upper part of any section of the "Telephony" module. Before viewing a report, in the upper part of the page select a period for displaying information in it:
This report provides information about the total duration of calls (in minutes) for a selected period of time. Internal and external calls are displayed separately.
This report provides information about the total duration of calls on certain week days and hours. It also displays internal and external calls separately.
In this report one can view the duration of calls for each user for a selected period of time.
The duration of calls is displayed in minutes separately for internal and external calls of a user.
In this report you can view the distribution calls among providers, set in your telephony system. The total duration of all internal calls is also displayed here.
This report displays the number of calls responded by each of the digital receptionists set up in your telephony system. It separately displays the number of calls accepted by someone from the staff and the number calls without response.
To get precise information, put the mouse cursor over a bar on a diagram. The pop-up window will display the precise values for the selected bar.
To export a diagram, open its context menu by clicking with the right mouse button on it, then execute a command for the necessary format: XSLX (MS Office Excel 2007), XML (MS Office Excel), PNG (image), CSV (text file).
To search information in a report, use the filer. Open the context menu, select "Filter" then specify a word/phrase in the appeared field.
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