Every service group has 3 filters:
The number of employees having the "Online" status at this moment is displayed to the right of the group name.
The filters are intended for convenient separation of the dialogs:
•If there is still no reply from any employee of your company, the dialog is displayed with the following icon: .
•If the page on the client's side has not been refreshed within a minute (for example, if the client has closed the page or passed to another one), then the icon appears changed as follows: .
•Active dialogs where at least one employee has replied are marked with the icon.
•The completed dialogs have the icon.
•My — this filter contains dialogs in which you have replied.