View Mail

In order to start viewing an e-mail, you should press with your mouse on its subject. The following window appears, as soon as you press it:

An e-mail can be divided into two parts for convenience: the message itself and attachments.

Mail

Assigning

The button is located under the "Back to list" button. You can assign the e-mail to another user by pressing it. The window of assigning users described in the "Interface Description -> List of Assigned section appears, as soon as you press it. Once the e-mail has been assigned, it is marked with the icon to the right of its subject.

Subject

The subject of the correspondence is located below. The e-mail body will be hidden, if you press with your mouse on the subject. The repeated click will unhide the e-mail. This feature is used, in cases the correspondence contains a huge number of messages, so you can easily navigate through them and have every e-mail near at hand. The incoming e-mails have the icons and outgoing have the icons.

Binding to Organization

The button is located to the right at the same level. The window of choosing an organization appears, as soon as you press it. The instructions of how to use it are given in the "Interface Description -> List Manipulations section. This feature is intended for attaching the mail to a specific organization. This can be used for further creating of filters "from organization(s)". Once the mail is assigned to an organization, the name of the organization will appear to the right of the "Organization" button. The "Address" column in the mail list will also contain  the special and the name of the organization instead of the e-mail address. This binding will be applied only to the current message (or chain).

Details

The "Show details" button is located under the e-mail subject. The "E-mail details" window shown below appears, as soon as you press it:

This window contains the following information: e-mail subject, sender, recipient, size and header. You can download the e-mail to your computer in the *.eml format by pressing the Download button. To close this window, press the "Close" button.

Actions

The window of the message editor appears, as soon as you press the Reply button. This window already contains the body of the original e-mail you are replying to. Once you have finished writing of the e-mail, you should press the "Send" button. If you want to cancel the replying, you should press the "Cancel" button. The "Send" button has an additional function: "Send and close".

The e-mail will be sent and closed (moved to the corresponding section "Closed"), as soon as you press this button. This function can be useful, in case you already know that this reply is the last in this correspondence.

The e-mail will be moved to the "Closed" folder, as soon as you press the Close button. Ideologically, the completed mail exchange should be closed just like a completed task, if you are not going to return to it anymore. The correspondence will not be lost, but separated from the actual mails at the same time.

ID

# symbol is the permanent link to the message. You can copy the link using the corresponding command of the context menu and then insert it to other messages. A unique identifier that is automatically assigned to each mail is located to the right of the link. You can search e-mails by these identifiers. To do it, type the identifier with the "#" symbols before it in the search line. Search by identifiers can be performed only within the "E-Mail" module.

Extended Actions

If you press the button located to the right of the "Reply" button, the expanded list of actions will appear: "Reply", "Forward", "Add to contact list", "Encoding", "Print", "Close" and "Delete".

• The "Reply" and "Close" buttons are described above.
• The window of sending the e-mail will appear, as soon as you press the "Forward" button. You should fill out the only field "To" in this window (enter the e-mail address of the recipient). The window of the message editor located below will contain the exact copy of the e-mail you are forwarding. The "Send" button has an additional function, as well: "Send and close". This function can be useful, in case this e-mail has come to you by mistake.
• You can add the sender address to the contact list, if you press the "Add to contact list" button. The window of adding the contact will appear, as soon as you press it.
• You can switch the encoding of the e-mail by pressing the "Encoding" button. The list of available encodings appears, as soon as you press it: "Auto-select" (the necessary encoding will be chosen automatically), KOI8-R, KOI8-U, Windows-1251, Windows-1252, Windows-1255, UTF-8.
• You can prepare the message for printing by pressing the "Print" button. As soon as you press it, the message will be opened in a new tab. Then you can print it out using the standard functions of your browser.
• The "Spam" button is intended for moving the message to the filter of the same name. The instructions of how to work with spam are given at a separate section.
• If you press the "To task" button you will go to the "Tasks" module, the window of creating a new task. At that the subject of the mail will be copied to the subject of the task and the body of the mail will be copied to the body of the task. In such a manner you can quickly pass the question to a qualified colleague just by adding him/her to the list of assigned people.
• Using the "To request" button, one can go to creation of a new request at the "Service Desk" module, at that the content of the message will be copied to it.

The e-mail body itself is located below.

In order to return to the list of e-mails, you should press the "Back to list" button located in the upper part of the window of e-mail viewing.

If you are currently viewing a branch of e-mails, then the expanded list of actions contains an additional button "Separate".

You can separate an e-mail from the e-mail chain by pressing that button. The e-mail will be moved to the list of e-mails, as soon as you press it. Both this e-mail and the branch of the e-mails, from which it has just been separated, will be marked as unread.

Journal of Working with Mail

If the list of employees assigned to the message is changed or if the message is moved to a filter, the corresponding entries appear in it:

This kind of entries are displayed at the end of the message. They contain the name of the employee that performed one or another action, and also the date when the action was performed.

Attachments Manipulations

If an e-mail contains attached files, you can copy them to the "Documents" module right from the mail-viewing mode by pressing the button that appears to the right of the attached file's name when you put the cursor of your mouse over it. This button appears only if you have sufficient access rights.