"Service Desk" Module
The "Service Desk" module is a tool for setting, planning and controlling issues. The scheme of working in it is slightly similar to the "Tasks" module, but it has a number of significant differences:
•Strictly Controlled Incidents
•Interaction with External Resources
The left part of the "Service Desk" tab is intended for working with service groups including special "Assigned" and "Monitoring",box that is available for every user. Service groups and categories that contain new or updated requests are marked by the icon.
The upper part of the tab contains the "New request" and "Reports" buttons using which you can perform corresponding actions. Besides them there is a search line that allows to quickly find a necessary request.
The main part of the tab is occupied by the list of requests.