Outbound Rules

Use this tab to configure the routing of outgoing calls. These rules are required for making calls to external numbers (local, toll and international calls). For internal calls between employees made using the TeamWox Communicator, configuration of these rules is required.

Outbound Rules

Setting Up Rules

To add a new outbound rule, begin to fill the empty bottom line. When you finish rule editing, click the "Save" button at the top of the tab. To remove a rule, move the cursor on it and click the Delete button that appears at the end of the line.

Rules are checked from top downwards. If a dialed number corresponds to the conditions of the top rule, it is handled under this rule, otherwise conditions of the second rule are checked, and so on.

When checking the outbound rules, the number of lines that can be simultaneously used with this provider is taken into account. If the number of incoming and outgoing calls exceeds the value specified in the provider settings, the outbound routing rule for this provider will be skipped. Thus, the call can be made through another provider.

The following parameters are set up for each rule:

Name — the name of the rule.

For usersspecify the list of groups and users, to whose calls the rule will apply. If the list of users/groups is not specified, the rule will apply to all users.

To transfer incoming calls to a mobile and for automatic callback, select the system user Telephony.

Number length — the length of the numbers o which the rule will apply. The length can be specified either as a specific number of characters, or as intervals. For example, -3 means any number of up to 3 characters inclusive; 9-5 means all numbers between 5 and 9 characters, 11- means number with 11 characters or more.

Starts with — the parameter has several functions:

it shows the first digits and symbols of phone numbers that will be processed in accordance with this rule

digits or symbols (+, * or #) at the beginning of a phone number can be specified with the once specified in "Replace".

Replace — specify digits or symbols to use instead of the symbols or digits at the beginning of a phone number, which are specified in "Starts with". Examples of the field:

If the "Starts with" field is empty, and +7843 is specified in "Replace", then at the beginning og each dialed number +7843 will be added.

To leave the number beginning the same, indicate here the same digits and symbols.

To delete the specified digits and symbols at the beginning of the number. leave this field empty.

Provider — select here one of the configured telephony providers, through which calls under this rule will be routed.

record_off_icon turn on/off recording of outgoing calls. Icon record_off_icon means that call recording is disabled. A click on it will turn on the call recording, and the icon will become darker record_on_icon.

Button Rule enabled at the end of the line means that the rule is enabled. If you click on it, the rule is disabled, and the button turns gray Rule disabled. When pointing the mouse cursor overRule enabledtwo additional buttons appear —Delete and callback_copy_button. The first button deletes the selected rule, and the second one copies all the fields in a new row below.

Rules can be moved relative to each other. To move a rule left click in a cell with the number of the rule and, holding the mouse button, drag it to the desired position. Groups of rules can be moved. To do this, select them by single mouse clicks holding down Ctrl.

Rules are checked from top downwards. If a dialed number corresponds to the conditions of the top rule, it is handled under this rule, otherwise conditions of the second rule are checked, and so on.

When checking the outbound rules, the number of lines that can be simultaneously used with this provider is taken into account. If the number of incoming and outgoing calls exceeds the value specified in the provider settings, the outbound routing rule for this provider will be skipped. Thus, the call can be made through another provider.

For each provider, one outbound rule is created automatically create. It is configured in such a way as to direct all calls (from all users, of any length, beginning with any character) through this provider.

This rule cannot be removed. This is done to ensure that all calls are processed by the system. To implement your own call processing logic, place this rule on the lowest position.