Online Team Collaboration Software

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Integration Teamwox Groupware System in the call center software .....

xXx_x 04/09/2009 06:55 | #

Hi….

I have 3 questions:

Can I integrate TeamWox Groupware System in the call center spftware that I have (AVAYA or Nortel)?

How business reports can I use in TeamWox Groupware for this task?

Also:

Can I integrate TeamWox Groupware with my website?

TeamWox Collaboration System as a One-Stop Business Information Storage

As a result of the creation of a single information source in the company, it becomes much easier to instruct and supervise the employees’ performance which leads to the increase in the speed and efficiency of business processes. Various departments and divisions function in a single working rhythm, without being slowed down because of bureaucracy and the search of the necessary information.

115

petrov 04/09/2009 13:03 | #

Hello,

1. TeamWox Collaboration Software have integration with Astersik telephony program:

You can call via IP softphone right from TeamWox Groupware.
Incoming clients calls are recognized by the program and corresponding entries are automatically added to their history in the Organizations and Contacts (CRM, Customer Relationship Management) modules.

Unfortunately there is no integration with AVAYA or Nortel at the moment, but there is a possibility that this feature will be added in future.

2. We provide a bunch of business reports in the form of diagrams:

by Task Manager using activity
by clients and Customer relationship management (CRM)
by eMail Client
Accounting and e-Bank reports
Online Assistant (LiveChat) reports

So you can control the communication activities of workforce (staff), employees productivity, teamworks efficiency etc.

3. Yes, TeamWox Collaboration Software can be easily integrated with a website:

There is a public component for the Chat Online module. One can just insert an html page and a flash file to the site and have a feature of requesting online assistance from websites. All request will be directed to TeamWox Live Chat. So it's a great improvement your customer support.
Also the public component for the "Service Desk (HelpDesk)" module is under testing at the moment and soon will be released. It will allow customers to send different kinds of requests of incidents to your company and receive answers and clients feedback from responsible members of your staff.

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