New Article: "New Customer Support Tool - TeamWox Online Assistant"

The popularity of the TeamWox Online Chat (Online Assistant) among our clients is increasing daily. The number of requests via this helpdesk keeps growing, and from the date of its launch (November, 2009) above 3 000 clients' requests have been processed. Currently above 20 companies per day are contacting our Customer Support Service via the Online Assistant.

The groupware helpdesk is an online chat for sending messages from the website and receiving them directly in the TeamWox collaboration system. All the messages are encrypted, so any confidential information (passwords, financial data, etc.) can be transmitted via this online chat - you can be sure that thе communication is absolutely safe. Moreover, this information is automatically saved in the history of your communications with a customer or organization in TeamWox collaboration system. Later you'll face no difficulties searching for this information and refreshing the discussion details. The Teamwox helpdesk software is probably the quickest and easiest way to help your customers.