New Version of TeamWox Server Build 590

What's new:

1. Server: To reduce page loading time, re-organized the structure of image storing on the server. The number of images in server modules is reduced twice (from 261 earlier to 127 now). These images are also used by other modules to construct user interface.
   
   
2. Server: For better convenience added notification of a user when a client certificate is generated by the administrator - a task is generated offering the user to contact the system administrator for getting the new client certificate.
   
   
3. Server: For better control over the system load, added collection and visualization of statistics of file storage operation. Statistics are collected by the following parameters:
   1) volume of data read form the file storage;
   2) volume of data read from the cache;
   3) volume of data written into the file storage;
   4) number of operations of reading from the file storage;
   5) number of operations of reading from cache;
   6) number of operations of writing to the file storage.
   These statistics are visualized at Administration->Statistics.
   
   
4. Administration: For better servicing added the page of TeamWox service desk: Administration->Requests. On this page, administrators of TeamWox servers can submit their requests with error notifications, questions about the system operation, suggestions on the system improvement. All the requests will be processed by our technical support specialists. This page illustrates the uses of the component for integrating the "Service Desk" module with your website.
   
   
5. Chart Editor: For better convenience, added commands for exporting created charts in MS Excel 2007 format and for saving charts as PNG images.

   
   

   
   
6. Chart Editor: Extended the set of shapes for creating charts. The following sets of shapes have been added: Computers and monitors, Network and peripherals, Network symbols, Network location, Servers. With these sets, you can create schemes of local networks, data transmission channels, structural schemes of websites, etc.

   
   

   
   
7. MindMap Editor: For better convenience, changed the interface of the mind-map editor - now its style is similar to that used in Chart Editor. Added the "Save As..." command for renaming already created maps attached to a task or comment.

   
   

   
   
8. Documents: Fixed error that resulted in the loss of all the document versions when being updated through WebDAV from the PC with MS Windows XP and MS Windows 2003 Server.
   
   
9. E-Mail: For better convenience, added visual highlighting of drafts in a chain of emails. This highlighting indicates that the email hasn't been sent, or that it's used as a comment in the chain and won't be sent. In order to save a reply to an email as a draft without sending it, use the "Save" command.
   

   
   

   
   
10. E-Mail: For better convenience added a command for marking all emails as read. This option can be useful after a new mailbox is created, when all emails downloaded from the server are marked as unread. This operation can be performed using the service functions of the "E-Mail" module:
    1)open any folder of a required mailbox;
    2) click the "Service" command in the header of the "E-Mail" module to open the dialog window of service commands;
    3) leave all the field empty to mark all the emails, or indicate the necessary parameters;
    4) press "Mark read" to execute the command.
    

    
    
    

11. Organizations: To improve the quality of client servicing, added the Service Level Agreement (SLA). SLA contains the information about a client's category and guaranteed time to process the client's requests. So, you can divide your clients by categories and servicing programs. For example, you can create a VIP group of clients who purchased the premium subscription.

    
    

    The corresponding servicing level can be specified in the Organization details page.

    
    

    
    
12. Contacts: For more convenient operation, added two additional icons for setting private and accountant contacts. The following types of contacts are marked by special icons:
    1)  - private (not connected to any organization);
    2)  - common;
    3)  - accountant, paymaster (contact with the option "Accountant" checked);
    4)  - VIP.
    These icons help to differentiate contacts in the long list (for example accountants for financial questions).

    
    
    

13. Team: For better convenience added the new permission - "Department: Payments". A user with such a permission can view and edit payments of employees from his/her department and subordinate departments. This permission limits rights of department or branch heads allowing to view and edit the payments information for employees of that department/branch only. Information about payments to head office employees is unavailable in this case.
    
    
14. Products: Fixed errors and extended functionality of product list importing. If a product list is re-imported (for example, from a price list) check for the record existence is performed. Thus  the duplication of entries is avoided.
    
    
15. Service Desk: For a better control over request processing, added the "Limit" field to indicate date and time, till which the question must be solved.
    

    
    

    Requests with the limit time set, are colored: green, if less than 24 hours are left till the limit date; red, if the limit is expired.

    
    

    If in the request the organization with a certain SLA is indicated, the limit is set automatically in accordance with SLA settings.

    
    

    
    
16. Service Desk: For better convenience and higher servicing quality, public requests (received from the company's website) are placed to the "Incoming" category. Moderators of the service group view this requests and divide them into categories: spam requests are either deleted or rejected, common requests or requests from clients are assigned to employees. When a request is assigned to someone, it is automatically moved to the "Open: category.

    
    

    
    
17. Service Desk: Completed the process of developing the component for integrating the Service Desk component with the company website. This component allows receiving requests from clients; clients can control the process of request fulfillment. The example of this component is the Administration->Requests where you can send your requests to our specialists. The component description will be added to the Help later.
    
    
18. Search: For a full use of computer resources where TeamWox is installed, added the option to enable the extended memory usage. It is recommended to enable this option if your computer is used only as the TeamWox server without any other installed and operating server software (like MS SQL Server, MS Database Oracle, etc.), or if the PC memory is above 4 Gb.
    This option can be enabled at Administration->Modules->"Search" Module->Setup:

    
    

    
    
19. Search: To improve the server scalability, added the setup parameter with the path specification for storing search indexes. It's recommended to use this option if the size of search indexes exceeds 8 Gb. A separate HD should be used for storing large search indexes. The setup parameter search_path is specified in a separate line of the file [TeamWox Folder]\config\teamwox.cfg. Example:
    search_path="D:\SearchIndex"
    
    After you have set a separate hard disk, do the following for using this option:
    1) stop the TeamWox server - console command: "updater.exe /stop";
    2) copy all the files form [TeamWox Folder]\db\data\search (search indexes) into a separate folder of the hard disk, e.g. D:\SearchIndex;
    3) add the above line with the search_path parameter including the path where search indexes were copied;
    4) start the TeamWox server - console command: "updater.exe /start";
    
    To get information about the size of our TeamWox search indexes, go to Administration->Modules - the corresponding size is shown on the line of the Search module.
    

    

    
    

The live update is available through the LiveUpdate system.