FAQ: TeamWox installation

How can I save the Chat history?

All the TeamWox chat dialogs are saved automatically in the system. Here you can read more details about the Chat module.

In order to save the chat history from the website with the special page that initializes the module operation (for example, if you want to save the history of correspondence with our technical support team, or your clients wants to save the correspondence with you), copy the whole dialog to clipboard pressing the corresponding button in the web form:

How can I change the domain name of my TeamWox server?

If you want to change the domain name, you should send a request for a new license at support@metaquotes.net. In your mail indicate the details that were specified during the TeamWox server installation:

• company name
• current domain name
• e-mail
• contact person
• phone number
• new domain name

The updated license file (licence.lic) will be mailed to you at the feedback address. After you receive the new license file, the following actions have to be performed:

1. Stop the TeamWox service from the command line by the following command:

2. Copy the received file license.lic to the TeamWox directory config.

3. Activate the license by the below command:

4. Start the server service by the command:

After changing the license all the data in TeamWox databases will be saved.

How to install a detached Firebird DBMS and connect TeamWox to it?

1. Stop TeamWox by executing the command:
   <TeamWox installation path>\updater.exe /stop
   
2. Download Firebird at http://www.firebirdsql.org.
3. Install the DBMS in a separate directory, e.g. "C:\Program Files\Firebird".
4. Edit the aliases.conf file in the "C:\Program Files\Firebird" directory, adding the following line to it:
   teamwox = c:\program files\teamwox\db\teamwox.fdb
5. Edit the teamwox.cfg file in "<TeamWox installation path>\config", adding or replacing database connection parameters by the following ones:
   sql_user="sysdba"
   sql_password="masterkey"
   sql_address="localhost:teamwox"
6. Start the bat file "install_classic.bat" from "C:\Program Files\Firebird\bin". The script will install the Firebird service and start it.
7. Start TeamWox by the command:
   <TeamWox installation path>\updater.exe /start

I've installed the server, edited hosts on all client computers, the domain pings, but I can't enter TeamWox. What's the problem?

Please check the following:

• incoming connections over the port 443 are allowed on the server where TeamWox is installed;
• outgoing connections over the port 443 are allowed on client computers.

What is the difference between use of the SSL certificate supplied together with the system and use of an SSL certificate issued by a trusted certification authority?

By default the TeamWox server uses the SSL certificate issued by the unauthorized certification center MetaQuotes Software CA. This certificate being self-signed, i.e. not confirmed by an authorized certification authority, web browsers don't trust it and generate warning messages.

In this case you should add an exception for your browser, specifying that the exception is to be stored permanently (below is the example of exception adding in Mozilla Firefox 3.6).

If you don't want each user to perform these actions, purchase a legal certificate from any authorized certification authority. The process of certificate purchasing at Thawte Inc. is described in the article How to Get a Legal SSL Certificate for TeamWox?

What to do if the "This name already exists" message appears during TeamWox re-installation?

Each TeamWox license is bound to unique domain name. The license generating server can not issue a new license for the same domain name. That is why if you re-install your TeamWox server, specify the license file that was issued earlier:

How to limit access to TeamWox system?

There are several ways to restrict connections to the TeamWox server:

• Authentication. You can restrict users' entering the system from the Security section of the Administration module, where you can set up special parameters, e.g. entering via a domain or use of a certificate:

  

  
  
• Access rights. You can restrict a user's accessing the system in several ways. This can be done in the user's access rights editing as of the Server module. For example, if you want to allow a user to access the system only using a security certificate, disable all other authentication methods:

  

  
  
• Restriction by IP addresses. In order to restrict the range of IP addresses from which a user can enter the system, you can set up the list of IP addresses in the User's Security. By default the whole range of IP addresses is allowed: