FAQ: TeamWox Groupware installation

IP address of my server has changed and now I can't enter TeamWox from the Internet by the link *.tmwox.com.

Send a request for IP address changing on the DNS server to support@metaquotes.net or make your request on the page "Administration->Requests".

Possibility to change the third level free domain IP address (*.tmwox.ru, *.tmwox.com, *.tmwox.net) at which TeamWox server works is to be implemented into the TeamWox "Administration" module.

SSL connection error. Unable to make a secure connection to the server. This may be a problem with the server or it may be requiring a client authentication certificate that you don't have. Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

That error occurs in case software uses the same port relatedly. For example, if you have launched Skype (that uses ports 80 and 443) and TeamWox server (that uses only port 443), you will get such an error message.

First of all it is connected with the fact that SSL certificate may be assigned only to one socket in the operation system (a bond between an IP address and the port). But as the port is already occupied, SSL certificate is not initialized in the system. In that case you should find and close the application that tries to use port 443 together with the TeamWox server.

Where can I find TeamWox Help?

TeamWox contains built-in help. Click on the icon query mark  in the upper right corner from anywhere in the program to go to an appropriate help section.

Online version of the help can be found at the following address http://www.teamwox.com/en/teamwox/help/home/index.

Email does not work in the TeamWox eMail Client.

Most probably your mailbox settings are configured incorrectly. Or the ports for mail server connection are closed or not configured at your gateway or proxy server. Check the settings.

How can I send a payment order via email?

To send payment orders via email to your contractors you should do the following:

1. Open an appropriate contractor organization in the "Organizations" module
   
   
2. Move to the "Contacts" tab (at the left part of the window)
   
   
3. Open an accountant contact person or create a "New contact" in case of its absence
   
   
4. An appropriate box must be checked during the contact editing:
   

   

   
   Also, the email address where prepared orders will be sent in the future must be typed.

   

   
   
5. Move to the "Accounting" module settings and indicate the mailbox from which the orders will be sent.

   

   
   
6. Open a book at the same module and select an appropriate order. Or select a "New order", in case it is absent.
   "Recipient" line must contain the name of an organization with an accountant. Click "Preview" at the current book window

   

   
   Click "Send" at the emerged order window

   

   
   After that the current order will be sent via your email registered in the system ("eMail Client").

I've closed the task and cannot find it now. Where can it be?

Open the "Taks" module and move to the "Closed" tab at the left panel.

Can I connect to TeamWox from mobile devices?

It is possible, providing that Safari or Opera mobile is used as a browser.

Can I buy 2 additional licenses for my free version? Or 7?

We may discuss with you purchasing of 5 or 7 licenses individually, in case you purchase 50-user license.

I'm not accustomed to using the work of others for free. Can I pay for a free 10-user TeamWox version?

Certainly! For how much would you evaluate our product?

Data security while using TeamWox SaaS

Each copy of the TeamWox server runs as a separate process isolated from other programs. It is installed in its own directory and has its own file storage and a database isolated from other programs. Each TeamWox server copy has its own key for data access - a license attached to a domain.

The next level of data protection is users authentication. The most simple type of authentication is set by default. And that is authentication by an individual login and a password. System access protection can be strengthened if necessary by setting users authentication through AD or e-Tokens (personal means of strict authentication).

TeamWox system works only through safe https connections with the use of SSL encryption. That means that no one can intercept and read transmitted data.

Besides, TeamWox has additional methods of protection level enhancing. Using this methods you can configure the system information security according to a company policy and regulations:

• Configuring access by IP addresses
• Working sessions management by IP addresses
• Mandatory password difficulty control
• Configuring and editing of the root SSL certificate
• Export of employees list and access rights from AD into the system
• Using of existing client certificates and creating new ones
• Setting of an access password changing periodicity for each user
• Flexible configuring of the rights for each user/users group to have access to the system sections
• Automatic keeping of the log containing internal messages and managed by a company administration.

TeamWox also includes the arsenal of tools to ensure its trouble-free operation:

• Automatic backup
• Automatic reception of updates
• Network connection test
• Collection of system operation statistic data
• TeamWox operation log.