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FAQ: TeamWox Groupware installation

jerome 29/08/2011 14:35 | #

How can I reset TeamWox user password?

  1. Stop TeamWox service at the current computer through the command line. To achieve this run the file updater64.exe with the /stop parameter in the directory where TeamWox server is installed. For example:
    C:\Program Files\TeamWox>updater64.exe /stop

  2. Run teamwox64.exe file with the /resetpassword <login> <password> parameter. Set a new password for this login as a <password>. It is recommended to use not less than 6 letters and figures. For example:
    C:\Program Files\TeamWox>teamwox64.exe /resetpassword admin newpassword1

    In case your login consists of two words (for example, Team Leader), login and password must be put in quotes
    C:\Program Files\TeamWox>teamwox64.exe /resetpassword "Team Leader" "newpassword1"

  3. Start TeamWox service using the following command:
    C:\Program Files\TeamWox>updater64.exe /start
Customer Relationship Management (CRM) Tools in TeamWox Groupware

TeamWox, as a system of enterprise management, has a lot in common with CRM-systems, though its range of function is much wider. Thanks to installation of TeamWox, similar positive results are reached: increase of sales, optimization of marketing and improvement of client-oriented service. Even though TeamWox shouldn’t be reduced to customer relationship and contact management systems, this article will be devoted to CRM tools. Let’s have a closer look at them.

jerome 29/08/2011 14:38 | #

How to change a password for a user imported from Active Directory?

In case the following parameter is set at the "Security" tab of the "Administration" module


and the user was imported from Active Directory, you won't be able to change the password for that user in the TeamWox system itself. That is because user authentication will be performed in the Active Directory domain in that case ('GN' domain at the example above). It means that TeamWox system password will have no power.

We can suggest the following solution: change a password of the user's domain record. Correctness of a domain name in the "Authentication" section must be noted. Lower and upper-case letters differ. It is recommended to check domain availability from TeamWox after domain's name is specified. To achieve this go to the users import operation from AD and try to get data on the domain users.
TeamWoxer 06/03/2014 15:08 | #

How often are emails checked?

Starting from build 1360 of April 19, 2011, TeamWox E-Mail module features the algorithm of adaptive change of the email check intervals - from 2 to 20 minutes. Check intervals depend on the mailbox activity. Check discretization is as follows: 2, 4, 8, 16, 20 minutes.

If not a single email has been sent or received since the last check, the check interval is increased.

If at least one email has been received, the interval is reduced to two minutes.

Case 1. Increasing check discretization interval.

10:00 An email has been received since the last check and the interval of the next check is set to two minutes (10:02).

10:02 Two minutes later, no emails have been sent or received. The next check is to be performed in 4 minutes (10:06).

10:06 No emails. The next check is to be performed in 8 minutes (10:14).

Case 2. Decreasing check discretization interval.

10:10 The next check is set to 10:14. But a user sends an email initializing the mailbox check. The email is sent immediately. The next check is to be performed in 2 minutes.

10:12 New discretization countdown.

Case 3. No emails.

If not a single email is received in 50 minutes (2+4+8+16+20) since the last sent or received email, the next check interval is 20 minutes.

Manual email check.

Click "Receive e-mails" to launch the mailbox check. Please note that the manual check works not more often than once per minute. In other words, you should perform the next manual check once per 60 seconds since the last one. Update the web page in your browser after clicking the button.

TechSupport 02/04/2014 07:16 | #

How to upgrade TeamWox server to 64-bit version?

First of all, you have to move TeamWox server on a machine running x64 version of Windows OS.

After that you need to run updater.exe from TeamWox server folder with the following command in command prompt:

<TeamWox_server_folder>\updater.exe /64 /update /upgrade

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