02/02/2011 18:56 |
In TeamWox groupware system two types of storages are used to store and manipulate data: Firebird DBMS and file storage. In this article (for convenience, we will split it into two parts) we will talk about file storage. You'll know what file storage is, how it is implemented and where it is used in TeamWox Groupware.
From this article you'll know the specifics of a file storage of the online collaboration system.
TeamWox Service Desk (Helpdesk): Customer Support Made Easy!
In general, Service Desk (HelpDesk) allows customers to directly communicate with company's customer support service or any other department, as well as to watch over requests handling real-time.