Online Team Collaboration Software

Reports on requests are available in the "Service Desk" module. In order to view them, one should press the "Reports" button located in the upper part of the tab. The tabs of available reports will appear in the left part of the window as soon as you do this:

servicedesk_reports_list

The upper box of the list contains three types of reports by all service groups. Reports by each service group are located below.

Total

servicedesk_report_general

The "Total" report is the diagram of a total number of requests in the group by months. The internal requests are shown with the red bars, and the external requests are shown with the blue ones. When pointing the mouse cursor over a column, a tooltip with the number of requests and date will be shown.

Users

Below the general report there is a diagram of the number of requests by users.

servicedesk_report_employees

The blue bars represent the number of request created by a user, and the red ones represent the number of assigned requests.

For this report and for the reports by groups you can choose period, for which it will be shown. To do this, choose period in the upper part of the tab:

period_menu

If the "period..." variant is chosen, the additional fields appear in the report title of a report, where one can choose a custom period for report generation:

A period can be specified either manually or using the interactive calendar, that is opened by pressing the button. Once the beginning and ending dates are specified, one should press the button.

Organizations

Further the statistics on organizations, to which requests were bound, is represented:

servicedesk_report_organizations

Names of organizations and number of requests bound to them are shown here. Press on the name to move to organization viewing in the corresponding module.

Use "To list" button located in the upper part of the tab to view the previous page.

Using the context menu, one can print any report or export it in *.XLSX, *.XML, *.CSV or *.PNG formats.

Report on a Group

By selecting the corresponding item in the report menu, one can view a separate report on each group.

The upper part of the report contains the name of a group, its visible name, and the name of user that created it. Using the one can select a period the report will be displayed for. If you choose the "period..." item, two additional field appear. There you can specify a custom period using the interactive calendar.

Several report diagrams are displayed below.

Number of Requests

servicedesk_report_group_total

The "Number of requests" report represents the diagram of the number of requests in the group by months. The internal requests are shown with the red bars, and the external requests are shown with the blue ones. When pointing the mouse cursor over a column, a tooltip with the number of requests and date will be shown.