设置

若要开始设置“机构”模块,您应该点击"Settings 设置"按钮。设置窗口包含两个标签:

服务水平 (SLA)

SLA - 提供IT服务的机构和用户之间的服务水平协议。“机构”模块提供为保持客户请求指定时间限制的可能性。当在“服务台”模块创建请求并将其与机构绑定时,其时间限制基于创建日期和机构指定执行条款自动填充。

向机构分配某个服务水平前一定要先创建它:

Service level

Click on an empty row and specify the category name and the time limit (in hours) for execution of requests. To delete a category, one should press the Delete located at the row end.

设置结束点击“保存”按钮。创建的全部服务水平在编辑机构时在"服务水平"字段可以选择。

自定义字段

指定机构信息的自定义字段在这个标签添加。

Custom fields

To add a custom field, specify its name in one of the rows of this window. Then, using the Used in button, choose the elements of the interface of the Organizations module, where the custom field should be displayed.

Overview ― display the custom field in "Main" section of organizations.

Filter rules ― use the custom field when creating rules for filters.

List ― display the field in the list of organization.

Sorting ― enable sorting the list of organizations by this field.

Fast search ― use the custom field for the quick search.

Auto completing ― if this option is enabled then the custom field will be shown in the "Overview" tab while viewing an organization.

In order to add a custom field, one should set its name in one of the lines of this window. Each custom field has two settings:

Auto complete ― if this option is enabled the values typed in the given field will be memorized by the system. At further editing of that field a list containing the previously typed values will be shown.

Preview ― if this option is enabled then the custom field will be shown in the "Overview" tab while viewing an organization.

所有的自定义字段都添加进机构详细信息的"主要"区中。

所有的自定义字段都用来创建筛选程序