View Tasks

In order to start viewing a task, you should press with the left button of your mouse on its subject in the list. The window of task viewing shown in the screenshot below will appear, as soon as you do it.

A task can be divided into two parts for convenience: the task itself and attachments.

Task

You can assign the task to other users by pressing the button. The assigning window will appear, as soon as you press this button. The instructions of how to manipulate it are given in the "Interface Description -> List of Assigned" section. The users/groups already assigned are shown to the right of the "Assign" button.

The task type (via icon), subject and author, and the date of creation are shown below. If the icon is displayed to the right of task type, it means that the task is private.

The # sign is displayed to the right of the date of adding task or comments. It is a permanent link to the task or comment in it. This link can be copied via the context menu and inserted to your messages.

The employees that are responsible for the task are displayed against the icon. Only responsible employees and the author of the task can change the list of assigned employees.

The Edit, Close and Complete buttons fulfill functions described in the previous section. The expanded list of actions will appear, if you press the button.

The following commands are available:

• The "To favorites" button is used for adding a task to favorites. Further, such tasks can be easily monitored using the "Favorites" tab or the corresponding widget.
• Using the "To request" button, you can easily make a request on the basis of the task in the "Service Desk" module.
• If you press the "Print" button the task will be opened in a separate tab of your browser in the prepared for printing form. Then you can send it for printing using the standard function of your browser.
• The "Delete" button is available, if you are the author of the task. Using it, you can delete the task.

The task content is located below. The comments to the task (if any) are located under the text of the task. You can write a new comment by pressing the "New comment" button. The window of the message editor appears, as soon as you press it.

The buttons of possible actions will appear to the left of the name of the comment author, if you put the cursor over it: edit, delete, reply. The "Edit" and "Delete" buttons appear only, if you are the author of this comment.

The message editor window will also appear, if you press the "Reply" button. However, its text area will already contain the quotation of the commented message limited with dotted line:

The text of the closed task is displayed on a gray background.

You can return the "Opened" status to the task by pressing the Return button, for example: in case of the task is not completed in a befitting way and the revision is necessary.

The corresponding comments are generated automatically if the list of the assigned users was changed or the task was closed or returned:

The name of the author that modified the task is displayed first. After that the icon representing the performed action itself is displayed:

• — means that the task was closed by the user.
• — means that the list of the assigned users (groups) to the task was replenished. The list of the added users (groups) is displayed after the icon.
• — means that the list of the assigned users (groups) was decreased. The list of the removed users (groups) is displayed after the icon.
• — means that the task was restored to the "Opened" by the user.

Attachments Manipulations

If a task contains attached files, you can copy them to the "Documents" module right from the task-viewing mode by pressing the button that appears to the right of the attached file name when you put the mouse cursor over it. This function is available if you have access to the "Documents" module.