The journal displays information about all calls. The journal allows the administrator to control the "Telephony" module, viewing all the stages of calls: who made the call, how it was routed, how long it lasted, etc.
Information about Calls
Each journal entry contains the following information about the call:
•Date ― the column displays the date of the event and the unique identifier of the call. These identifiers can be used for filtering log entries for a particular call.
•State ― state of the call:
•Not registered ― called party not defined for the call.
•Registered ― called party defined for the call.
•Ringing ― call established.
•Active ― conversation is currently going on.
•Closed ― conversation completed by the caller.
•Closed, callee offline ― call completed because TeamWox Communicator of the called party is not running.
•Closed, callee error ― call completed because of an error on the side of the called party.
•Closed by timeout ― call completed by timeout.
•Rejected by caller ― call completed by the caller.
•Rejected by callee ― call rejected by callee.
•Closed, connection aborted ― connection between the parties was broken.
•Closed, busy ― call completed since the called party line is busy.
•Closed, all external lines are busy ― call cannot be established because all lines of providers are busy.
•Closed, error ― call closed due to an unknown error.
•Closed, subscriber or provider not found ― call cannot be established because the called party is not found or provider is not configured.
•Closed, transferred ― call completed after it was transferred to another user.
•Caller ― the name or the phone number of the caller.
•Callee ― the name or the phone number of the callee.
•Comment ― an additional comment to the call entry.
SIP Protocol Errors
The "Telephony" module completely logs all interactions with IP telephony providers over SIP protocol. These logs (*.sip.log) are stored in the [TeamWox_server]\logs\telephony\ folder.
For quick analysis of the response from provider, the error status from response is written to the calls log.
The error status will help you to diagnose the problem: wrong number dialed (404), unexpected error occurred at provider's server (500) or provider is blocking calls to specified number (603).
The following commands for managing the journal are available at the top of the tab:
•Short log/Full log ― switch between the short and full journal view. in the short view, only the facts of calls are shown. In the full view, the details of each call are shown: who made the call, how it was routed, how long it lasted, etc.
•Filter ― this button opens the settings of the calls filter. use it to filter journal entries by time, direction (incoming or outgoing call) etc.
The filter allows you to quickly find the log entries by time, call direction, etc. To open the Filter settings, click "Filter" in the upper part of the tab:
The following parameters can be set up for a filter:
•Period ― start and end date of the period for which you want to view journal entries. Dates are specified using the interactive calendar that opens when you click .
•Direction ― call direction:
•All ― all calls
•Internal ― a call between TeamWox users via the TeamWox Communicator.
•Outgoing ― outgoing calls of company's employees to external numbers.
•Incoming ― incoming calls to employees from external numbers.
•Caller ― the employee that made the call.
•Number ― the external phone number (for external calls).
•Callee ― the employee who received the call.
To filter the entries according to the specified parameters, click "Apply".
You can use a quick filter to filter the journal entries by a particular call. To do this, simply click on the line with the call ID and date. After that, the journal will show only the entries for the specified call.
To cancel the filter, delete the call identifier from the search bar and press Enter or click .