To post a new topic, please Log in or register

New Version of TeamWox Server Build 529

alexey 02/10/2009 19:25 | #

What's new:

  1. Server: Update the release of Firebird embedded to 2.1.3

  2. Server: For better convenience, implemented the possibility to resize TeamWox Groupware dialog windows. Such a possibility has been added for the multimedia viewer window, chat dialog window and request creating window.

    Chat dialog window in the collaboration system

  3. Server: For better convenience and less difficulties in password selection, the password checking criteria have been simplified. The password complexity is checked by the following criteria: the length must be no less than 6 symbols, two of the three conditions must be met: lower case letters, upper case letters, digits. Before this all the three conditions were obligatory.

  4. Server: Extended logging of users actions and errors, occurring at server boot and initialization.

  5. Administration: Fixed error. A dismissed or deleted user now can use the command for changing/deleting groups on the page with the list of groups, to which the user is included.

  6. Update Service: Fixed error that resulted in the failure to establish connection with the update server via a proxy server.

  7. Task Manager: For more efficiency analysis and easier viewing of subordinate departments tasks, tasks assigned to departments or groups, into which the employee is included, are not shown.

  8. Message Board (Forum): For the convenience of navigation, a click on a link with the number of comments or an icon near it opens the page with the latest comment.

  9. Team: For more efficiency search of employees, contacts information of personnel (staff), the companys structure is shown on the first page of Team module. If a user doesn't have permissions to view the structure, a page with the list of employees (personnel) is shown.

  10. Chat, eMail Client, Service Desk (Helpdesk): For quicker servicing of clients added showing of a tooltip with brief information about a client: status, type, contact information. This allows the quick decision on the type of servicing to apply for this client. For example, this allows paying special attention to VIP clients.

    A tooltip with brief information about a client

  11. Service Desk (Helpdesk): Included the search reindexing of requests and comments to them. Using search, you can find requests by key words, find requests assigned to a certain user or department, make search by a request author.

  12. Service Desk (Helpdesk): For more convenient request processing, added the privacy flag for comments. Comments with this flag won't be shown on the company's website on the page where this component is integrated. So employees now can discuss a request on the same page, and the confidential information will not be visible to clients.

    The privacy flag for comments in Text Editor

  13. Service Desk (Helpdesk): For quicker request processing, added showing of tooltips with the request text. This allows you to read the request text not leaving the page with the requests list and decide which request to process first.

    Showing of tooltips with the request text in Service Desk

  14. Service Desk (Helpdesk): To maintain the strict regulation of task processing and to control their fulfillment, changed permissions to modify the request status - to complete and close them. The user responsible, to whom the request is assigned, can only complete it. Only the author or the group administrator can close a request. A completed request is shown in the "Open" catalog of requests.

    A completed request is shown in the Service Desk

  15. Service Desk (Helpdesk): Added the priority/importance flag for the efficiency of working with requests.

    Adding the priority flag of the request in Service Desk
    The priority request in Service Desk (HelpDesk)

  16. Service Desk (Helpdesk): For convenient processing of incoming requests and controlling their fulfillment and bugtracking, the number of unread requests is shown now in the service group selection menu.

The live update Build 529 will be available through the LiveUpdate TeamWox Business Management Software.

Customer Relationship Management (CRM) Tools in TeamWox Groupware

TeamWox, as a system of enterprise management, has a lot in common with CRM-systems, though its range of function is much wider. Thanks to installation of TeamWox, similar positive results are reached: increase of sales, optimization of marketing and improvement of client-oriented service. Even though TeamWox shouldn’t be reduced to customer relationship and contact management systems, this article will be devoted to CRM tools. Let’s have a closer look at them.

Back to topic list

To add comments, please Log in or register