Description of TeamWox Groupware (Collaboration Software)

This module is designed for Personnel Management and contains all the information on your employees: personal details, address, contacts (IMs, email, telephone numbers) and information about the teamwork in the company. All documents connected with a person (e.g. labor agreement, scanned copies of passports, medical records, etc.) can be saved right in the collaboration system.

Personnel time sheets are kept here too. Now you can easily see your company's employees that work more than others do, as well as those who work less than other employees. This module also reflects the structure of your company. Very often even a casual analysis helps to detect the duplication of functions in your teamwork and inefficiency of an organizational structure.

Test Personnel Management in TeamWox Groupware Demo!

This module is used for promptly assigning tasks to your employees and controlling of team work. A problem occurs? Set a task, assign persons responsible and watch how the task is fulfilled. In task manager you can hold various discussions, publish images, audio and video files. This will help you to solve appearing problems quicker and more efficiently.

As distinct from usual communication means (e-mail, telephones, instant messengers) Tasks in TeamWox Groupware have one more advantage when solving business problems. After a telephone conversation with your colleague, you can't rely only on your memory when recalling the details of this talk. E-mails and instant messengers save the history of communication, but it is very uncoordinated and searching for it takes much time.

Tasks in TeamWox are void of this disadvantage. After closing a task you will be able to find it in an archive of tasks list and watch all its details: who exactly participated in this team work, how it was held, what decision was made. And if necessary you will be able to raise this task once again.

Automated Task Manager's reporting system helps you to estimate the labor productivity of your team. You will always know who of your employees puts the most effort into the job, whose work makes the largest contribution to your company business. With task reports in TeamWox Groupware, analyzing team work efficiency will become much easier and quicker.

See how Tasks work in TeamWox Groupware Demo!

This module is designed for building an efficient documents management (DocFlow). Here you can store absolutely any documents in the electronic form: agreements, statements, scanned images and any other documents.

Version support system provided in TeamWox Collaboration Software make the teamwork with documents possible. Your employee creates a document and assigns it to you for signing. You make some amendments and return the document to the employee as requiring improvement. And this procedure can be repeated until you decide that the document is ready and put an "electronic signature" on it. The important feature of TeamWox Groupware is that you an your team always work with the latest version of a document. At the same time, all previous versions are stored in the Collaboration System as well.

All documents coming via e-mail, attached to tasks or board (Forum) comments can also be saved in Documents Management module. And vice versa - a document from this module can be sent in an e-mail, attached to a task or a comment in the board. Besides, documents can be associated with any organization or contact. So in future you will be able to easily find any document and study it.

Try Document Management in the Demo of TeamWox Documents Management System!

E-mail has become so popular that we cannot imagine any collaboration and teamwork without it. It is probably the most popular tool for communication with customers and suppliers. TeamWox Groupware contains the e-mail module too, but now it is bound with the whole collaboration system! And in the teamwork this feature is extremely useful.

Like in any mail agent (for example, MS Outlook Express), TeamWox Collaboration Software can create any accounts and receive e-mails from several addresses at the same time. Here you can also set up filters that will help you to automatically sort emails. But this is not the main thing.

In TeamWox Groupware each member of your work team also has a mailbox called "Assigned". There one gets emails assigned to him or her by other team mates. For example, to solve a customer's problem you need the advice of a certain employee. Now you do not forward the email to him or her, but assign it as a task. And you can see what reply your specialist sends to the customer. You also can first discuss the topic with the member of your work group and only then send a reply. If necessary, you can assign the email to other employees or even departments of your company.

The combining of the email agent with the collaboration system gives one more advantage. Directly in the TeamWox Groupware you can attach any file stored in the Documents Management module. Besides, the advanced document-sharing system helps you forget about such a popular "it-is-not-the-latest-version-of-document" problem.

Finally, the most important advantage is that all your correspondence with a customer is automatically saved in the Organizations and Contacts modules (CRM Modules). Remember you assigned an e-mail to a specialist? In the Organizations module you can easily find the correspondence with a certain customer and estimate the work of your employees or team mates.

Create Your Email Account on TeamWox Groupware Demo!

A data base of all customers and contacts is very important for company`s mangers and salesmen. It is always very convenient to have all contact information including telephone numbers, addresses, fax numbers and others always at hand. And it would be even more convenient to have all documents connected with a customer as well as other useful information. You get all this with TeamWox Business Management Software!

In this module you can keep a detailed database of all your clients and suppliers: addresses, contact persons. You can also store here all documents, emails and discussions connected with a certain client. In TeamWox Bussines Management System the full history of your cooperation with a customer is always available.

Of course, you can set up different access rights for your customer information. For example, you can entrust working with VIP customer to experienced managers only. While your other sales managers will not know about the existence of such a group. In the case of the dismissal of an employee, with TeamWox Groupware, there is added security of being able to keep the customers contacts in the system.

What's even more important is that all members of your team will work with the same customers database. It's obviously up to you how you run business with your clients but in many companies one department is responsible for agreements, the other for support and the third one concentrates on the sales. Then each department must be having their own client database, their own history of communication with customers and their own reports. That's just too complicated, and this is where TeamWox Business Management Software comes in.

TeamWox Collaboration Software has the possibility to consolidate the information about your customers in a single place thus improving the team work of the whole company. No more numerous databases or inexact policy towards your customers. Now you can get single complete reports for the whole client base. With TeamWox Business Management Software this information will always be within your reach.

Automated reports for customers instantly show you the current state of affairs. You can see how many new clients you have got this month, who of your sales managers found the most of new customers, what clients decided to decline your company services and who of your managers is responsible for this. Now for obtaining such information you do not need to refer to different departments, suffer from delays or sabotage of your employees. All this is done automatically and instantly appears in TeamWox Business Management Software!

Check Customer Relationship Management in the Demo of TeamWox Business Management Software!

Very often companies do not pay much attention to the "internal policy" and difficulties appear in this field. Employees do not always know what exactly the company management does, why they do it, and in what direction a company moves. TeamWox intranet forum is the most convenient place for the internal PR via which you can deliver all the company 's news and policy to each member of your working team.

It is also important to know the likings and preferences of people working in your company. It is the intranet forum where you can find the so called employee's feedback. Here you can learn more about your colleagues, timely detect possible problems and eliminate them.

Besides, the TeamWox intranet forum can become a substitute for the traditional hours-long meetings. You can organize team conferencing or create a separate section and conduct there discussions only among those who are needed for the solution of a problem. Other employees will know nothing about such secret conferences. Using the intranet forum you will easily find optimal solutions without having to distract team mates from their everyday work for several hours.

Try to Communicate in Corporate Forum of the Demo of TeamWox Groupware!

Data storing, quick search and access to the corporate information are among the most important tasks of Business Management. Just imagine how much time is spent by your employees searching for a three year old agreement with your customer. This problem resulted in the appearance of expensive corporate search systems. Such a search system is already built into TeamWox Collaboration Software and is provided to you absolutely free.

In this groupware the search is made in all databases, in all modules. Using TeamWox Collaboration Software you can quickly find a necessary document, e-mail, task, customer or the forum topic. Besides, the morphological search function is implemented in this groupware. It means you enter a word and the search system start looking for all its variations. For example, you have entered the word "market". The system will search for "markets", "marketing", etc.

Of course, advanced search is also available. You can set certain time limits, indicate an author of a document or message, or assigned employees. Such a filtration system helps significantly limit search results and save your precious time.

With the TeamWox collaboration software you can quickly find any necessary information without having to draw your employees away from their work.

Use TeamWox Corporate Search Engine!

It is impossible to manage any company without precise and authentic data about the current state of affairs. All this information is presented to a company management in the form of business reports. Usually, for getting a report, you set a task and you employee wastes some time preparing a business report for you. His or her colleague from another department also invests time into another report. And as it often happens, it is impossible to compare reports of different departments so it is hard to see the whole picture and its hard to manage your business.

Fortunately, the same cannot be said about business management reports in TeamWox Collaboration Software. First of all, TeamWox's company management reports are automatic and for getting them, you do not have to draw employees from their work. Secondly, being the part of one groupware reports are well coordinated. Thirdly, concentrating all the information in one business management system you can get a general report on the whole company. Fourthly, due to automation, at each moment of time a report in TeamWox Groupware is updated.

In TeamWox reporting system you will find various reports from employees' attendance to their working efficiency in their cooperation with customers. Besides, there are reports on customer bases that can be used for marketing researches and marketing planning. The reporting system in TeamWox Groupware is a new method of working with actual information - the automatic method, which is quicker and much more convenient.

Learn more about Business Reports in TeamWox Business Management System's Demo!

Many companies have closed access to instant messengers for their staff, both for the sake of security and preventing time waste on non-work activities. True, via ICQ an employee can leak some strictly confidential information. As for the second reason - time spent on non-work chatting is enormous.

TeamWox Groupware offers you a built-in chat that can help you solve these team management problems. The chat provides absolutely secure communication to your employees; while you can be sure that all the confidential information will remain within your company, because all messages are encrypted. Besides this, the TeamWox Chat can operate as the online assistant (Customer Support Tool) feature, enabling your staff to communicate with clients and different organizations. Its very convenient for the purpose of customer support. All chat messages are logged and information is automatically saved in the history of your communication with a customer. So, you will be able to easily find the necessary information whenever you need it.

Use Online Customer Support Chat in TeamWox Groupware's Demo!

This is a tool for assigning, planning and controlling tasks and customer requests (HelpDesk). Teamwork here is divided into specially created service groups, which include employees responsible for certain projects (or products). Every group can contain different request categories according to their type, importance, etc., as well different products processed in this group.

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The main difference of the Service Desk from the Tasks module is the strictly regulated problem processing. Control over the process in this help desk module is more formalized as compared to Tasks. The main purpose of Task Manager is the quick data interchange within your workgroup, while Service Desk is aimed at solving various problems and fulfillment of important tasks. And these processes are strictly controlled by moderators. And such a control over the process allows quickly solve both problems appearing within your company and those of your clients. The latter one is achieved by integrating the module with external websites.

Yes, you may build-in the TeamWox's Service Desk to your website and render the Customer Support Service for your clients! More over, customer requests will be stored in TeamWox Collaboration Software and will be available to your employees immediately.

With such an integration, clients can actively participate in the communication with your customer support team and follow the state of his/her request processing. Due to these possibilities, Service Desk is a perfect tool for a customer support team of any company.

Try Customer Support with ServiceDesk (Helpdesk) of TeamWox Collaboration Software's Demo!

Often a company head wishes to skim over the company's money flows without going into financial details. In TeamWox Business Management Software this information can be obtained from the Accounting module. This system for invoice issuing and payment registration is a real help when you dig into your business financial transactions. The TeamWox Business Management Software is designed for keeping information on all financial operations of a company. A separate book is created for each project, where all financial operations are distributed. In Accounting you can quickly obtain information on payments with any of your customers, suppliers or partners. Like in the whole TeamWox Groupware, automated business reports are generated to reflect data on organizations, clients and products. Accounting being integrated with Organizations (customers data base), it's as easy as that!

Another useful feature of the Accounting module is the so called "periodicity". Almost every company has to deal with invoices that need to be issued regularly - daily, weekly, quarterly or annually. In TeamWox Business Management Software all you need to do is specify the periodicity in the invoice details, and as the time comes, the invoice will be automatically changed. Instead of creating a new account each time, make a single one, set up periodicity and forget about it.

For the automation of Accounting processes, we've developed the e-Bank module (bridge to the banking software). It automatically connects to one or more electronic bank's software and virtual payment systems (WebMoney, PayPal, etc), downloads data on all payments from indicated accounts and automatically detects them. The "e-Bank" module is closely tied to the "Accounting" module and allows for the tuning of the routing codes of the received transactions. This results in the fact that transactions are automatically paired with the correct payments and organizations.

For the accounting department this means that it is no longer necessary to make daily trips to the bank for invoices, monitor the money flow through the checking accounts, and regularly check on the bank-client software. And sales managers will always have access to the latest information about the invoices and payments of their customers.

With TeamWox Groupware control over finances is easy as never before!

Test Corporate Finances That Simplifies MoneyFlow in TeamWox Groupware Demo!