FAQ: TeamWox installation

1. What database is used in TeamWox?
2. How to move the TeamWox web server to another computer within local network?
3. How to find the hosts file?
4. How to allocate a new additional IP address on a computer?
5. Where can I find TeamWox log files?
6. Can TeamWox work without the Internet?
7. Can I use any ports other than 443 and 80?
8. Is there a Linux version of TeamWox?
9. How can I check if 443 port is free on my computer?
10. How to connect two offices via Internet using Kerio Winroute Firewall?
11. How to set up the remote access to TeamWox from the Internet?
12. Why do we need a domain name?
13. Where can I find TeamWox Help files?
14. How to set up the firewall (Windows 7) to let the TeamWox traffic through?
15. How to set up a Gmail mailbox in TeamWox?
16. Should I run or install IIS to provide operation of TeamWox?
17. What is the best browser for TeamWox?
18. I have some suggestions regarding TeamWox. Whom can I contact?
19. What does the 10-user limitation of the free version mean?
20. What are the working hours of the TeamWox technical support team?
21. Where is the license file for TeamWox stored?
22. Being developers do you have access to our TeamWox?
23. How can I save the Chat history?
24. How can I change the domain name of my TeamWox server?
25. How to install a detached Firebird DBMS and connect TeamWox to it?
26. I've installed the server, edited hosts on all client computers, the domain pings, but I can't enter TeamWox. What's the problem?
27. What is the difference between use of the SSL certificate supplied together with the system and use of an SSL certificate issued by a trusted certification authority?
28. What to do if the "This name already exists" message appears during TeamWox re-installation?
29. How to limit access to TeamWox system?
30. Are any backup copies of TeamWox data created?
31. How to install several TeamWox copies on one computer?
32. TeamWox is installed on Windows Server 2003/2008, but the infinite "Loading..." message appears when first entering the system. What's the problem?
33. How to add MetaQuotes Software CA into the list of trusted certification authorities?
34. How to move TeamWox server to the hosting provider's server?
35. How to reset password for TeamWox administrator?
36. Why during the installation of TeamWox server a message "You can't setup server to FAT system drive. Please choose another drive" appears?
37. How to copy text from DOS prompt?
38. Why do I get errors, when I try to download files over 50 Mb from folder connected through WebDAV to TeamWox system?
39. What is the required configuration of a server to install TeamWox to?
40. What to do if WebDav on Windows 7 is working slower?
41. Why can't I set up WebDAV folder on Mac OS X?
42. What are the existing means of integration of TeamWox with other systems?
43. I've added a user to the outsource group, with very limited access rights, but now he/she cannot even log-in to the system. What can be the problem?
44. I've installed TeamWox server recently, but cannot access it today. The logs show that the service is launched, and the ports are unoccupied. What might be the reason for the problem?
    

What database is used in TeamWox?

SQL base is an Embedded Firebird free for commercial use. To store large contents the native implementation of file databases with automatic packing and content encryption is used.

We've applied a specialized file storage, because in most cases data are once recorded and then many times read. The storage engine also uses an efficient cache.

In addition we offer TeamWox API with all necessary interfaces for accessing SQL and file storages. Besides, instead of Embedded Firebird you can use the Standalone version, to which other applications can connect directly.

How to move the TeamWox web server to another computer within local network?

To move the TeamWox web server to another computer, do the following:

1. Stop the TeamWox service on the current computer using the following command in the command line:

2. Unregister TeamWox server as a service in the system:

3. Copy the entire TeamWox folder to a new computer.
Note, if you're using alternative path for database storage, copy database file as well.

4. In the 'config' directory (<TeamWox installation path>\config) open the teamwox.cfg file and change there the IP address ("server_ip=" line) to the IP address corresponding to the new computer.

5. Register the TeamWox server as a service and create the SSL certificate binding to the IP address written in teamwox.cfg. Use the following command:

6. Download updates and start the TeamWox server using the command:

7. If necessary, set up TeamWox server access through the hosts file, internal DNS server or redefining of DNS entries on the proxy.

8. If a firewall, traffic control antivirus etc. is installed on your computer, exception for TeamWox should be added.

How to find the hosts file?

Depending on the operating system, hosts file is located in the following directories:

• Windows 95/98/ME: WINDOWS\hosts
• Windows NT/2000: WINNT\system32\drivers\etc\hosts
• Windows XP/2003/Vista/7: WINDOWS\system32\drivers\etc\hosts

Hosts file is editable with standard Notepad, but if you run Vista or 7, you must have administrator rights in order to save changes.
To do this, click Start -> All Programs -> Accessories -> right-click Notepad and then click Run as administrator.

How to allocate a new additional IP address on a computer?

Use the right mouse button to open Network Neighborhood -> Properties -> Local Area Connections -> Properties (RMB)-> TCP/IP in Internet Protocol -> Properties:

1. If your computer obtains IP address using DHCP server that automatically assigns local IP addresses to the network computers, then in order to allocate an additional IP on your computer, you should disable the "Obtain Automatically" option in TCP/IP parameters, then manually enter the current IP address, subnet mask and the main gateway.
   
   To know the current IP address use the ipconfig command: Start -> Run, enter the cmd command, press OK and then enter the ipconfig command in the appeared window. The result of the command will be: IP of your computer, subnet mask and the main gateway.
   
   
2. If IP is assigned manually, i.e. fields of IP, subnet mask and main gateway are filled out in TCP/IP properties, then to allocate as additional IP press Advanced, select Add IP and enter a free local IP address of your network.

Where can I find TeamWox log files?

By default TeamWox is installed to "C:\Program Files\TeamWox".

TeamWox log files are located in "C:\Program Files\TeamWox\logs":

• files named in the format of YYYYMMDD.log are common log files of the TeamWox server operation for a certain day;
  
• files named in the format of YYYYMMDD.http.log are log files of the incoming http requests;
  
• updater.log is a log of the update service operation.

Can TeamWox work without the Internet?

Can I use any ports other than 443 and 80?

Is there a Linux version of TeamWox?

You can work in TeamWox from Linux or Mac OS X in the following web browsers: Mozilla Firefox, Apple Safari or Google Chrome. But there is no special version of TeamWox server for Linux or Mac OS X.

How can I check if 443 port is free on my computer?

To check whether the port 443 is free, use the netstat command. Launch the command line console (Start -> Run -> cmd) and run the following command in the appeared window:

If the command result is a line like this:

it means that port 443 is already used by some other application.