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Experience of Technical Support Management in TeamWox Groupware

TechSupport
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TechSupport 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

Technical Customer Support with TeamViewer

We often run across the need to remotely access our client's servers in order to provide them with technical support. In order to achieve this we recommend using MetaQuotes TeamViewer, which is a program of remote computer access. This program provides a stable connection with a high level of security, has a minimum number of adjustments, and is very user-friendly.

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