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Experience of Technical Support Management in TeamWox Groupware

TechSupport
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TechSupport 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

Migration from OTRS Ticket System to the TeamWox Business Management Software

How to move from the OTRS ticket system to the TeamWox groupware system. The main advantages of using TeamWox to manage client services and work of a company's staff.

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