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Experience of Technical Support Management in TeamWox Groupware

TechSupport 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

TeamWox Service Desk (Helpdesk): Customer Support Made Easy!

In general, Service Desk (HelpDesk) allows customers to directly communicate with company's customer support service or any other department, as well as to watch over requests handling real-time.

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