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Experience of Technical Support Management in TeamWox Groupware

TechSupport
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TechSupport 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

TeamWox as an Enterprise Portal for One Stop Business Information Storage and Secure File Sharing

As a result of the creation of a single information source in the company, it becomes much easier to instruct and supervise the employees’ performance which leads to the increase in the speed and efficiency of business processes. Various departments and divisions function in a single working rhythm, without being slowed down because of bureaucracy and the search of the necessary information.

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