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Experience of Technical Support Management in TeamWox Groupware

TechSupport
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TechSupport 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

Customer Relationship Management (CRM) Tools in TeamWox Groupware

TeamWox, as a system of enterprise management, has a lot in common with CRM-systems, though its range of function is much wider. Thanks to installation of TeamWox, similar positive results are reached: increase of sales, optimization of marketing and improvement of client-oriented service. Even though TeamWox shouldn’t be reduced to customer relationship and contact management systems, this article will be devoted to CRM tools. Let’s have a closer look at them.

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