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Experience of Technical Support Management in TeamWox Groupware

Airat
87 		Airat 01/04/2010 18:05 | #

A video Experience of Technical Support Management in the TeamWox system has been published.

On this video Mazhit Mugattarov, Technical Support specialist at MetaQuotes Software Corp. tells about how he uses the Customer relationship management (CRM) system in his everyday work. This video shows how clients requests are organized and later, how these requests can be processed. Screencasts demonstrate what actions can be performed in TeamWox business management software when working with clients and the advantages offered in doing so.

Watch video about customer support function (HelpDesk) in TeamWox business management software..

TeamWox SDK: File Storage - Part 2

For closer integration of custom modules into TeamWox groupware, it would be interesting for developers to see some real examples of file storage use. From this article you will learn how to save formatted text (with images, audio, video and other formats, supported in TeamWox), attach files and add comments to message.
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