List of Mails
The list of mails contained in any folder of the mailbox is displayed in the main part of the "E-Mail" tab. The subject, address (sender address for the incoming mails and recipient address for the outgoing mails) and the receiving/sending date are given in the corresponding columns.
When a new mail comes the corresponding notification triggers, and the number of new unread messages appears to the right of the "Inbox" folder. The subject of an unread mail is bold in the list. The mail of this kind has the icon.
To view a mail, you should click on its subject. The window of viewing the mail, described in the "View Mail" section, appears.
You can view the mail beginning without opening it by holding your mouse cursor over its subject:
You can also view the mail beginning in the widgets.
The search line is used for finding messages.
•If you specify an e-mail identifier with the "#" symbol before it in the search line (for example, #1234), then after you press the button, you will go to viewing of the found message. One can search messages in this way only while being in the "E-Mail" module.
•If you don't specify the "#" symbol in the beginning of the search request, the search will be performed using the global search system of TeamWox.
To adjust columns displayed in the list of e-mails, click the button. The list of available fields will be opened as soon as you do it. Choose necessary fields in it and click "Apply".
•ID — unique number that is assigned to each e-mail.
•Address — address an e-mail came from.
•Author — name of the author of an e-mail.
•Assigned — list of users, to whom an e-mail is assigned.
•Date — date of when an e-mail came.
Using this button which appears as you put the mouse cursor over a message, one can move it to the "Closed" filter. Ideologically, a completed mail exchange should be closed just like a finished task, when there is no need to get back to it anymore. The correspondence will not be lost, while being separated from the actual mails.
Move to Trash
If this button is pressed the message will be moved to the "Trash" filter.
In the "Trash" filter, the button is replaced with . If you press it, the box asking: "Do you want to delete the e-mail?" appears. If you want to delete the e-mail, press "OK".
This button moves a message to the "Spam" folder. The instructions how to work with spam are given at the separate section.
Move to Clipboard
This button moves an e-mail to the clipboard, so one can join it with a mail chain.
If a message is manually or automatically bound to an organization its name will be displayed in the "Address" field. If you press on it, you will go to viewing of organization in the corresponding module.
Checking new messages
In order to receive your e-mails, press the "Receive e-mails" button located to the left of the "New e-mail" button.
In the TeamWox groupware, mails can be joined into chains, for example, if they are obtained from the same person. Thus the whole mailing is conveniently gathered in a single place.
If both emails are on the same page (visible on the screen), one can join them into a chain simple dragging one of them onto another:
If the emails are located on different pages of a mailbox, use a special clipboard to join them. Drag an email to the upper part of the page and put in the box appeared:
Then switch to a necessary page of the mailbox and drag the email from the clipboard to another email for joining:
The number of mails in a chain is specified to the right of the subject.
You can move an email to the clipboard while viewing it. To do it, drag the email icon to the upper part of the page:
To move an e-mail to the clipboard you can also use the button, which appears when putting the mouse cursor over an e-mail row.
To detach an email from a chain, open the latter one. Select the necessary email, open the menu located on the right and execute the "Separate" command:
To make work easier, mail chains can be renamed. To do it, open it and click with the left mouse button on the title:
The group work with e-mails is implemented in the "E-Mail" module, too. To select an e-mail, you should click with your mouse on its row outside of the title (author name, assigned, etc). Once you do it, the mail becomes highlighted with the blue color. To select several e-mails, use the "Ctrl" and "Ctrl+Shift" keys:
•Hold the "Ctrl" key and select e-mails by clicking with the left mouse button on them.
•Select an e-mail, hold the "Ctrl+Shift" keys and select another e-mail. As soon as you do it, all e-mails between them will be selected.
Once all the necessary e-mails have been selected, you can move them together to any section of the mailbox. To move an email or a group of emails click the left mouse-button in the "Subject" field (but outside the subject text) of any email from the list, drag it to any section and release the mouse button (Drag'n'Drop):
Section, to which you can move the e-mails, are highlighted with the green color.
If one or several e-mails are selected, the action buttons appear in the upper part of the module:
The number of selected e-mails is displayed to the right of each button.
•Close — close selected e-mails.
•Trash — move selected e-mails to the "Trash" section.
•Spam — move selected e-mail to the "Spam" section.
•Return — return selected mails from the "Trash". This button appears when the user is in the "Trash" section.
HARD TO FIND CLIENTS'E-mail in TeamWox is connected
with the client base!
DO YOU NEEDTry the Service Desk
A BUGTRACKING SYSTEM?
HOW TO SUPPORT CLIENTS?Read the article
TeamWox Online Assistant