Filters

Every service group has 3 filters:

Filters

The number of employees having the "Online" status at this moment is displayed to the right of the group name.

The filters are intended for convenient separation of the dialogs:

  • General — all requests from clients.
  • If there is still no reply from any employee of your company, a red circle blinks on the dialog icon: Waiting for response.
  • If the page on the client's side has not been refreshed within a minute (for example, if the client has closed the page or passed to another one), then the icon appears changed as follows: Inactive.
  • Active dialogs where at least one employee has replied are marked with the Active icon.
  • The completed dialogs have the Closed icon.
  • My — this filter contains dialogs in which you have replied.
  • Unprocessed — clients' requests received when there were no employees online in the group. These dialogs are marked with the Unprocessed icon.
  • In case there are dialogs waiting for a reply, a special notification icon blinks in the upper right corner of the window: Notification. This notification is visible only to the users that have the "Work" permission in the service group settings.
  • Inactive (Inactive) public dialogs are automatically closed in 5 minutes.
  • Personal dialogs are automatically closed if there are no new messages during 24 hours in it.

We will be glad to answer your questions Online Assistant

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