In order to create a group, you should press the New group button located in the left part of the window. A window of creating a new service group should appear as soon as you press it.
In order to start modifying a group, you should press the button that appears to the right of the group name once you put the mouse cursor over it. Once all the necessary modifications have been made, you should press the "Update" button located at the bottom of the window. If you press the "Close" button, the window of editing is closed without saving the modifications you have made.
When editing a group, you can find the button Delete service group at the bottom of the window. You can use it to delete a group.
Users that are not allowed to administer a group or the entire module "Chat" can view the information about the group. Instead of the commands for editing/deleting the command is displayed to the right of the group name. Once you execute it, the following window will appear:
The following information is displayed here:
The window of group settings contains four tabs: "Information", "Topics", "Phrases" and "Permissions". When editing a group the title of the window contains its identifier specified in brackets, for example, (#1005). It is used for settings up the public component of the module.
To create a topic just click on an empty row and specify its name. To modify a topic, put the mouse cursor in its row and make corrections. To delete a topic, click the button at the end of the row.
The list of created topics is available to the clients to choose from before starting a dialog.
Using this tab, you can create some replies preliminarily prepared for your dialogs.
To create a phrase just click on an empty row and specify its text. You can also use special macros as shown below. For example, if you specify the phrase "Hello, #replyname#", then, if you select it in a dialog, the name of the appealing client is filled in automatically instead of the macro word. To add a phrase, you should press the "Add" button. To cancel adding, press the "Cancel" button.
To modify a phrase, put the mouse cursor in its row and make corrections. To delete a phrase, click the button at the end of the row.
Once the phrases have been created, an additional button, "Select frequently used phrases", appears in the dialog box.
Only the users/groups that have the "Work" permission are prompted about the external dialogs awaiting replies by the notification icon located at the top right corner of the window near their names: .
You can add or delete users/groups via the Add and button, respectively. If you press the Add button, the list of users and groups should appear, the instructions of how to use it are given at the "List of Assigned" section.
Once all the settings have been made, you should press the "Add" button. If you press the "Close" button, the groups won't be saved and you will be returned back to the "Chat" tab.
The created group is displayed in the left part of the "Chat" module:
The number of employees having the "Online" status at this moment is displayed to the right of the group name.
In order to delete a group, you should enter its editing mode, as described above. Then you should press the Delete service group button located at the bottom of the window. Then the warning about the after-effect of group deletion should appear:
If you agree with it, check the "I agree to delete the service group" field. Then the "Delete" button becomes active. The group is then irretrievably deleted, as soon as you press that button.