Filters

Every service group has 3 filters:

The number of employees having the "Online" status at this moment is displayed to the right of the group name.

The filters are intended for convenient separation of the dialogs:

• General — all requests from clients.

• If there is still no reply from any employee of your company, the dialog is displayed with the following icon: .
• If the page on the client's side has not been refreshed within a minute (for example, if the client has closed the page or passed to another one), then the icon appears changed as follows: .
• Active dialogs where at least one employee has replied are marked with the icon.
• The completed dialogs have the icon.

• My — this filter contains dialogs in which you have replied.
• Unprocessed — clients' requests received when there were no employees online in the group. These dialogs are marked with the icon.