TeamWox HelpTelephonyProviders


The "Telephony" module provides internal telephone communication between the system users through the TeamWox Communicator without any additional software. However, to make and receive calls from any external number, you need to conclude a contract with a telephony provider, and then properly set up the module.

In this section you can manager provider configurations.


The following information is available in the list of provider configurations:

  • The name of the provider
  • The icons Enabled and Disabled show whether incoming and outgoing calls through this provider are allowed or not.
  • The number of a provider's current busy lines/the total number of lines available for simultaneous use.
  • The server address of the telephony provider.
  • Login to connect to the provider's server.

To edit settings of a previously created provider configuration, click on its line. To delete a provider, click Delete that appears when you hover the mouse on its line.

Adding and Editing a Provider

See an example of provider setup in the "Setup Example" section.

To add a provider, click the "New Provider" at the top of the tab.

Provider settings

You can specify the following settings for a provider:

  • Name — the name of the provider.
  • Enable — this option enables/disables a provider. If you disable a provider, you will not be able to make and receive external calls through it.
  • Allow calls — to allow incoming and outgoing calls, check the corresponding options.
  • Server — specify here the domain name or the server IP address of the telephony provider and a port. This information is provided by your provider in the contract. For some popular providers you can automatically configure these settings. Click Server Server and select the required provider from the list.
  • SIP Proxy — specify here the address of the proxy server of the provider if this is required to connect. The address is specified as a domain name or IP address and a port. This information is provided by your provider in the contract.
  • Type — this parameter describes how TeamWox works with the provider. In most cases "Standard" is used. In this mode a login and a password are required for connecting to the provider's server. Type "Trunk" is used when the TeamWox is authorized on the provider's side based on the IP address. Contact you provider to know the type.
  • Login — a login for authorization on the provider's server. This information is provided by your provider in the contract.
  • Password — a password for authorization on the provider's server. This information is provided by your provider in the contract.
  • Number of lines — the maximum number of incoming and outgoing calls that can be simultaneously made through this provider. The value of this parameter is used in outbound rules. If all lines of the provider are busy, the outbound rule that routs calls through it, will be skipped. Thus, if your company uses another provider, the call will go through it. If this field is empty, the number of lines will be ignored when checking rules. And if all lines are busy, the caller cannot make a call. Contact your provider to know the number of lines.
  • Outbound Caller ID — your company's external number that will be shown to parties called through this provider. In most cases, this parameter is optional. It can be used if your provider has given several numbers for this login. In this case, specify which of them will be displayed during your calls.
  • Registration IP — some providers need to know the IP address of your TeamWox server to send requests. It is necessary to specify the external IP address. If the server is installed on your local network and connect to the Internet is established via a gateway, specify the external IP address of the gateway. This parameter is also optional in most cases.
  • The names of the optional parameters are shown in gray.
  • After you add a provider, an inbound rule and an outbound rule are automatically create for it. They are configured to send and receive all external calls through the provider.