A special function of automatic binding of incoming messages, requests and chat dialogs by e-mail addresses is implemented in the TeamWox system.
The e-mail address a message has come from or the one determined for a user that has sent a public request, or the one specified in the form for entering the chat passes a number of checks on belonging to one of the organizations added to the corresponding module:
If a match by one of the checks mentioned above is found, then the automatic binding of the message, dialog or request to the organization is performed.
To avoid incorrect binding by a domain name, in case a client uses one the public mail services (mail.ru, gmail.com, etc.), add such domains to the ignore list.
If an organization and its contacts are added/modified after coming of messages, requests or dialogs, then their binding will also be performed automatically but at night at the special server time.