All the main parameters of the request (title, assigned users, status, category, etc.) can be changed only using comments. This allows making the execution process transparent and easily controllable.
For adding a comment, press the New comment button. By default the comment window is opened with hidden parameters of the request allowing to start writing the text. In order to open additional parameters, press the Details button located in the upper part of the comment window.
In this window any parameters set during request creation can be changed. This comment will contain corresponding entries:
The previous state of the request parameter is marked by the icon. Its state after the comment is marked by .
When pointing the mouse cursor over the comment, the "Reply" button appears, using which one can quote this comment in the reply. If you are the comment author or have permissions of the full viewing of the group, extra buttons "Edit" and "Delete" will appear when pointing the mouse cursor.
•You can change only the text of your own comment and only within half an hour after its creation time.
•This restriction does not apply to administrators of the service group.
When working with requests that come from external resources the additional option "Private" appears in the comment window.