A request can be marked by one of five statuses:
This status refers to in-process requests.
This status is intended for controlling the tasks set in requests. Only the request author or the administrator of service group can close the request. Other users that see that request have the "Complete" command available. This allows request authors to control results and either return the request for further processing by changing the status into "Open" or move them to closed ones, if the result is satisfactory. Completed requests are displayed in the "Open" filter, but their title is in strikeout font.
If the request cannot be processed in the nearest future, it can be suspended. Thus the corresponding status is assigned.
If the request fulfillment is either impossible or unreasonable, it can be rejected.
A special section is present in service group for each request status, except for completed ones. They are shown in the "Open" tab, but their title in the list is in strikeout font.