Installed at a website public component of the "Service Desk" has the following appearance:
In this window a user can see the list of available requests. It contains the following buttons:
In order to start viewing a request, one should click with the left mouse button on it:
There are following commands in this window:
In order to create a new request, one should press the "New request" button. The following window will be opened as soon as you do it:
In it you should fill out the following fields:
The lower part of the window is intended for writing the text of the request. Using the "Browse" button, one can attach a file to the request.